Privacy Policy

SmartHeart Online Shop, or https://smartheart.my (the Site) is wholly owned and managed by Perfect Companion (M) Sdn. Bhd (We, or Us, or the Company). The domain “smartheart.my” are registered by third parties proprietors.

Introduction

In compliance with the Personal Data Protection Act 2010 (“the Act”) and its regulations, this notice is issued to all our valued clients and/ or prospective clients. This notice will inform you or your rights with regards to your personal data that has been and/ or will be, collected and processed by us.

Collection of Personal Data

We have collected and will collect your personal data to be processed by us and/or on your behalf in the course of your present or future dealings with Perfect Companion (M) Sdn. Bhd., its subsidiary (ies), its associated company (ies) (“we”, “our”, “us”, or “Company”). Your personal data enables us to achieve the “Purpose” herein that is in connection with our business.

Description of Personal Data
a) Nama
b) Identity Card No;
c) Gender;
d) Email Address;
e) Mobile Phone No.;
f) Passport No.;
g) IP Address;
h) Images (still/recording)
i) Sensitive personal data; and any
j) Personally Identifiable Information (PII) defined by international privacy laws or standards

If you wish to access, update, or request correction of your personal data, you may contact us at [email protected].
All personal data collected and processed through this website shall be managed and controlled by the team of Perfect Companion (M) Sdn. Bhd. for the purposes stated in this Privacy Policy.

Purpose for Collection of Personal Data

Perfect Companion (M) Sdn. Bhd. will use clients’ personal data for product purchase and marketing communication purposes.

Sources of Personal Data

Perfect Companion (M) Sdn. Bhd may obtain clients’ personal data from the following sources including but not limited to account registration, application forms, website, business card.

Disclosure of Personal Data

We may disclose clients’ personal data to other subsidiaries within our group. These subsidiaries will treat client’s personal data as confidential, in accordance with this Privacy Policy and with all applicable Data Protection legislation and will process such personal data only for the Purposes and within the terms set out herein. We are responsible for the personal data under our control, including personal data disclosed by us to a Vendor (often referred to as the “data processor”). We take every measure to provide a comparable level of protection for personal data should the information be processed by a Vendor. Perfect Companion (M) Sdn. Bhd. is committed to complying with the Personal Data Protection Act 2010, in particular, its policies as well as corresponding guidelines and orders.

Security of Personal Data

Perfect Companion (M) Sdn. Bhd. uses strict procedures and security features to prevent unauthorized access wherever possible. Personal data provided to Perfect Companion (M) Sdn. Bhd. via our website or via any Applications, online credit card transactions are protected during transit using encryption such as Transport Layer Security (TLS).

When personal data is stored by Perfect Companion (M) Sdn. Bhd., we use computer system with limited access housed in facilities using physical security measures. Data stored in cloud services is in encrypted from including when we utilize third-party storage. The level of security of personal data which kept in a non-electronic environment are also treated with strict procedures and means.

Use of Cookies

The cookies used by the Website are solely associated to anonymous users and their computers and do not provide personal data on users. Some cookies are used by third parties to provide Perfect Companion (M) Sdn. Bhd. with data on the effectiveness of its engagements and promotions. The cookies used by the Website not in any way collect personal data that could be used to identify a specific user. In addition, cookies are of a temporary nature, used solely to improve the efficiency of the last transmission. Users may configure their browser to notify them of the reception of cookies and to prevent their installation on their computer.

Transfer of Personal Data

We are very serious about providing a comparable level of protection for personal data should the information be processed or used outside Malaysia by our vendors or experts.
Marketing and Communication Purposes.

Upon subscribing to our services, you will be receiving marketing and/ or promotional emails or calls from us, which includes monthly promotions and information emails or calls from us, which includes monthly promotion or information on future events. If you do not wish to receive any promotional news or calls please click the unsubscribe link at the bottom of the email and you will be excluded from our newsletters and contacts.
 
Data Subject’s Obligations
It is necessary for Perfect Companion (M) Sdn. Bhd. to collect and retain clients’ personal data. Therefore, is it also obligatory for clients to supply personal data to us in the most accurate manner. If clients do not provide us with personal data, Perfect Companion (M) Sdn. Bhd. are unable to, process personal data on clients behalf, for the Purpose stated in clause 4 herein, or effectively render our services to clients, and all relationships created or to be created between us shall then be terminated and ceased to be in effect immediately.

The Rights of Data Subject
a)    To request access to personal data
Clients have the right to request for access to personal data processed by us on with reasonable notice. Access, requests can be made by contacting us through [email protected]
 
b)    To request correction of personal data
Clients have the rights to request for correction and/ or update of your personal data that is inaccurate or outdated. Correction requests can be made by contacting us through [email protected]
 
c)    To limit processing of your personal data

Clients are entitled to limit our processing of personal data by expressly withdrawing the consent given previously, in each case, including for direct marketing purpose subject to any applicable legal restrictions, contractual conditions and within a reasonable time period.

Changes to Privacy Policy
We reserve the rights to amend this Privacy Policy from time to time without prior notice. We advise that you check our website for this Privacy Policy on a regular basis. Kindly view our privacy notice on the website, https://smartheart.my.
 
 
Shipping & Delivery
All shipping costs will be clearly indicated during checkout. Once payment has been successfully verified, estimated delivery timelines are based on the courier service delivery window. We will arrange delivery to the address provided in your Order; however, exact delivery dates and times cannot be guaranteed. All Products will undergo quality checks before being handed over to the courier service.

We shall not be liable for any lost, damaged, delayed, or returned parcels once shipped. Any additional delivery attempts may be subject to extra shipping and processing charges, which shall be borne by clients. Delivery is available within Malaysia only, including Sabah & Sarawak, and all Products will be delivered in standard packaging. Please exercise caution when opening the parcel. It is the customer’s responsibility to ensure that the Products purchased are suitable for their intended use and individual requirements.

Contact Us
If you have any questions about this Privacy Policy, you may contact us at [email protected].

SmartHeart Online Shop atau https://smartheart.my (“Laman Web”) dimiliki dan diurus sepenuhnya oleh Perfect Companion (M) Sdn. Bhd. (“kami”, “syarikat”, atau “Perfect Companion Malaysia”). Domain “smartheart.my” telah didaftarkan oleh pemilik pihak ketiga.

Pengenalan
Selaras dengan Akta Perlindungan Data Peribadi 2010 (“Akta”) dan peraturannya, notis ini dikeluarkan kepada semua pelanggan dan bakal pelanggan kami. Notis ini menerangkan hak anda berkaitan data peribadi yang telah dan/atau akan dikumpul serta diproses oleh kami.

Pengumpulan Data Peribadi
Kami mengumpul data peribadi anda untuk diproses oleh kami dan/atau bagi pihak anda sepanjang urusan semasa atau masa hadapan dengan Perfect Companion (M) Sdn. Bhd., syarikat subsidiari dan syarikat berkaitan kami. Data peribadi anda membolehkan kami menjalankan tujuan-tujuan berkaitan operasi perniagaan kami.

Jenis Data Peribadi

Data peribadi yang dikumpulkan termasuk tetapi tidak terhad kepada:
a) Nama
b) Nombor Kad Pengenalan
c) Jantina
d) Alamat Emel
e) Nombor Telefon Bimbit
f) Nombor Pasport
g) Alamat IP
h) Imej (gambar/rakaman)
i) Data peribadi sensitif; dan
j) Maklumat Pengenalan Peribadi (Personally Identifiable Information - PII) seperti yang ditakrifkan oleh undang-undang atau piawaian privasi antarabangsa

Sekiranya anda ingin mengakses, mengemas kini atau membetulkan data peribadi anda, sila hubungi kami di [email protected].

Semua data peribadi yang dikumpul dan diproses melalui laman web ini akan diurus dan dikawal sepenuhnya oleh pihak Perfect Companion (M) Sdn. Bhd. bagi tujuan yang dinyatakan dalam Polisi Privasi ini.
 
Tujuan Pengumpulan Data Peribadi
Perfect Companion (M) Sdn. Bhd. menggunakan data peribadi pelanggan bagi tujuan pembelian produk dan komunikasi pemasaran.

Sumber Data Peribadi
Kami mungkin memperoleh data peribadi pelanggan daripada pelbagai sumber termasuk tetapi tidak terhad kepada pendaftaran akaun, borang permohonan, laman web, dan kad perniagaan.

Pendedahan Data Peribadi
Kami mungkin mendedahkan data peribadi pelanggan kepada syarikat subsidiari dalam kumpulan kami. Semua syarikat tersebut akan mengendalikan data peribadi pelanggan secara sulit selaras dengan Polisi Privasi ini dan undang-undang perlindungan data yang berkenaan.

Kami bertanggungjawab terhadap data peribadi di bawah kawalan kami, termasuk data yang dikendalikan oleh vendor atau pemproses data pihak ketiga. Kami mengambil langkah sewajarnya untuk memastikan tahap perlindungan yang setara diberikan terhadap data peribadi tersebut.
Perfect Companion (M) Sdn. Bhd. komited untuk mematuhi Akta Perlindungan Data Peribadi 2010 termasuk garis panduan dan peraturan yang berkaitan.

Keselamatan Data Peribadi
Perfect Companion (M) Sdn. Bhd. menggunakan prosedur dan ciri keselamatan yang ketat bagi mengelakkan akses tanpa kebenaran.

Semua data peribadi yang dihantar melalui laman web atau aplikasi kami, termasuk transaksi kad kredit dalam talian, dilindungi menggunakan teknologi penyulitan seperti Transport Layer Security (TLS).
Data peribadi yang disimpan oleh kami dilindungi melalui sistem komputer dengan akses terhad dan langkah keselamatan fizikal. Data yang disimpan dalam perkhidmatan awam juga dilindungi melalui penyulitan termasuk apabila menggunakan penyimpanan pihak ketiga.

Penggunaan Cookies
Laman Web ini menggunakan cookies yang hanya berkaitan dengan pengguna tanpa nama dan komputer mereka serta tidak mengumpul data peribadi pengguna.

Sesetengah cookies digunakan oleh pihak ketiga bagi membantu kami memahami keberkesanan promosi dan kempen kami. Cookies ini tidak digunakan untuk mengenal pasti pengguna tertentu.
Pengguna boleh menetapkan pelayar internet masing-masing untuk menerima pemberitahuan penggunaan cookies atau menyekat pemasangan cookies pada komputer mereka.

Pemindahan Data Peribadi
Kami amat menitikberatkan perlindungan data peribadi termasuk apabila data tersebut diproses atau digunakan di luar Malaysia oleh vendor atau pakar yang dilantik.

Tujuan Pemasaran dan Komunikasi
Apabila anda melanggan perkhidmatan kami, anda mungkin akan menerima emel, panggilan atau komunikasi promosi daripada kami termasuk promosi bulanan dan maklumat acara akan datang.
Sekiranya anda tidak ingin menerima komunikasi promosi, anda boleh klik pautan “unsubscribe” di bahagian bawah emel atau menghubungi kami.

Tanggungjawab Subjek Data
Adalah perlu bagi Perfect Companion (M) Sdn. Bhd. untuk mengumpul dan menyimpan data peribadi pelanggan. Oleh itu, pelanggan bertanggungjawab untuk memberikan data peribadi yang tepat dan terkini.
Sekiranya pelanggan gagal memberikan data peribadi yang diperlukan, kami mungkin tidak dapat memproses data tersebut atau menyediakan perkhidmatan kami dengan berkesan.

Hak Subjek Data
a) Hak untuk mengakses data peribadi
Pelanggan berhak meminta akses kepada data peribadi yang diproses oleh kami dengan memberikan notis munasabah. Permohonan boleh dibuat melalui [email protected].

b) Hak untuk membetulkan data peribadi
Pelanggan berhak meminta pembetulan dan/atau kemas kini terhadap data peribadi yang tidak tepat atau tidak terkini.

c) Hak untuk mengehadkan pemprosesan data peribadi
Pelanggan berhak menarik balik persetujuan yang telah diberikan sebelum ini bagi mengehadkan pemprosesan data peribadi termasuk untuk tujuan pemasaran langsung, tertakluk kepada syarat undang-undang dan kontrak yang berkaitan.

Perubahan Polisi Privasi
Kami berhak untuk mengubah Polisi Privasi ini dari semasa ke semasa tanpa notis awal. Anda disarankan untuk menyemak Polisi Privasi ini secara berkala di laman web kami: https://smartheart.my.

Penghantaran & Delivery
Semua kos penghantaran akan dipaparkan dengan jelas semasa proses checkout.
Selepas pembayaran berjaya disahkan, tempoh penghantaran adalah berdasarkan jadual penghantaran syarikat kurier. Walau bagaimanapun, tarikh dan masa penghantaran yang tepat tidak dapat dijamin. Semua produk akan melalui pemeriksaan kualiti sebelum diserahkan kepada pihak kurier.

Kami tidak bertanggungjawab terhadap parcel yang hilang, rosak, lewat, atau dipulangkan selepas penghantaran dibuat. Sebarang percubaan penghantaran tambahan mungkin dikenakan caj tambahan yang perlu ditanggung oleh pelanggan.

Penghantaran hanya tersedia di Malaysia termasuk Sabah & Sarawak dan semua produk akan dihantar menggunakan pembungkusan standard. Sila berhati-hati semasa membuka parcel. Pelanggan bertanggungjawab memastikan produk yang dibeli sesuai untuk tujuan penggunaan masing-masing.

Hubungi Kami
Sekiranya anda mempunyai sebarang pertanyaan berkaitan Polisi Privasi ini, sila hubungi kami di [email protected]